what to do if you recievea package form amazon that you didnt order
Amazon is one of the largest retailers in the world. However, despite its size, the company withal occasionally gets things wrong. Amazon is affected by all the same issues that its competitors face; damaged goods, incorrect items being sent out, and occasionally, packages not getting delivered.
If you bought something but the Amazon package never arrived, what tin you lot practice? Which dispute channels are available to you? Go along reading to notice out what you should do.
You Ordered an Item, But Information technology Hasn't Shipped Even so
A Google search for Amazon delivery problems will reveal a lot of people lament virtually this. What happens if yous placed an order, simply several days, weeks, or fifty-fifty months have passed, and the seller withal hasn't shipped information technology?
Well, don't panic. Amazon will not accuse your credit card until the order has been confirmed. Until that point, yous can nonetheless cancel the order by going to Accounts and Lists > Account > Your Orders and selectCancel Order.
Amazon Item Shows as Delivered, Merely Information technology Never Arrived
Amazon issues guidelines for precisely this type of situation. Some of them might seem obvious, but they're still essential to tick off:
- Check the aircraft address was correct on your order.
- Look for a notice of attempted delivery.
- Check the vicinity of the commitment location.
- Check with your neighbors.
- Do you have an Amazon Locker?
- Look in your letterbox; some deliveries use multiple carriers, including the regular post.
- Wait 48 hours. Sometimes packages may show every bit delivered while still in transit.
If 48 hours have passed and there is still no sign of your delivery, you need to contact Amazon direct. Log in to Amazon and go to Help > Scan Assistance Topics > Need More Help > Contact Usa.
You lot tin can choose whether to speak via a bot or past telephone (though the telephone option is not immediately obvious). Explain your issue to the rep and Amazon will investigate the case. If yous're claim is genuine, they will issue a refund.
If you're online shopping elsewhere, here are the postal scams you should avoid.
It's Safer to Buy "Fulfilled by Amazon" Items
The Amazon website features items sold by both Amazon itself and by tertiary-party retailers. When using a third-political party retailer, you might observe a Fulfilled by Amazon message on the product you're buying.
The bulletin implies that even though the product is being sold by a third-party retailer, it is being sent to your house from an Amazon Fulfillment Eye. As a heir-apparent, it ways you'll be able to runway a packet's progress through your Amazon account portal, and Amazon is responsible for customer service and production returns.
If you buy from a 3rd-party seller whose items are not fulfilled by Amazon, you lot are protected by the company'south A-to-Z Guarantee Protection.
What Is Amazon's A-to-Z Guarantee Protection?
Let's assume you've bought an item from a third-party seller who doesn't take the Fulfilled past Amazon protection.
It ways y'all won't be able to use your Amazon account portal to track a bundle. A rogue seller could accuse your carte du jour and tell you lot they accept shipped the item without actually putting anything in the post.
Luckily, you still have some methods of recourse open up to you. Information technology comes in the shape of Amazon's A-to-Z Guarantee Protection.
To make an A-to-Z claim, you lot first need to contact the seller through your Amazon account, then give the seller 48 hours to respond. If the seller doesn't give you a satisfactory response, you can file a claim. You but need to meet one of the following five conditions:
- Y'all did not receive the item within either 30 days or three days past the estimated commitment date.
- Your article was damaged, lacking, or materially different from the ane you ordered.
- You lot returned an item to Amazon but did non receive a refund.
- You lot demand to return an item internationally, but the seller does non provide either a U.Southward. address or an international shipping label.
- The seller miscalculated customs and/or shipping charges, and you had to pay those fees upon delivery.
You must make A-to-Z claims within ninety days of the estimated delivery date. To brand a merits, go to Accounts and Lists > Your Account > Your Orders. Find the guild you want to make a claim against and click on File/View Claim. In the kickoff box, explain why you lot're making a claim. In the second box, cull Request refund through A-to-Z Guarantee.
Missing Packages Shipped With Amazon Prime
If you lot're an Amazon Prime member and an item on your Amazon order never arrived, the processes we've already discussed nevertheless use. You should piece of work through them.
Still, Amazon Prime members as well get some additional sweeteners to ease the pain of non-delivery. If the detail either arrives outside of the time frame Amazon gives you at the time of purchase or never turns up at your door, you lot might exist eligible for a costless 1-month subscription to Amazon Prime, which is added as a free month to the terminate of your existing Amazon Prime subscription'due south expiry date.
Some users have reported Amazon has even given them discount vouchers, Amazon Prime discounts, and other perks. Amazon appears to result these benefits on an advertisement-hoc footing.
Amazon Prime Pantry purchasers may take different experiences. Bank check our linked article for more details on that program.
How to Avert Fake Sellers on Amazon
The problem of fake sellers on Amazon is becoming more widespread.
Fraud is worryingly easy to pull off. A criminal opens a new Amazon seller account and selects popular items to sell. If they use Amazon's seller'south platform, it only takes a few seconds. Typically, they'll list items for less money than other retailers are selling them for.
When they receive orders, the person immediately says the item is en route to the courier. Doing so releases the funds to their account. By giving an estimated commitment date of four weeks, the merchant can vanquish Amazon's ii-week payment bike and disappear before buyers commencement lament and Amazon closes the business relationship.
Luckily, information technology's quite easy to avoid fake sellers: just check the feedback score. To practice so, click on the seller's name in the Sold By section of the right-hand console (see above).
On the profile page, you tin see the seller's lifetime feedback rating, as well every bit their score over the last 3, 6, and 12 months.
As yous tin see from the image below, this cheese seller seems very trustworthy. Just four percent of their reviews are negative from a full of more than xviii,500.
Hey Amazon, Where'due south My Stuff? Forget It!
Nosotros've shown you the iii primary methods for resolving delivery issues for items you bought on Amazon and explained how spotting fake sellers is straightforward if y'all know where to wait.
And remember, if yous're fed upwardly with Amazon, at that place are plenty of Amazon shopping alternatives bachelor, such as eBay.
Nearly The Author
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Source: https://www.makeuseof.com/tag/amazon-order-scam/